Costco returns that don’t suck

We give them an A-. Why?

Pros

• No charge for returns

• Excellent satisfaction guarantee

• Multiple return options (in-store and online)

• Reasonable 90-day return window for electronics

• Refund on original form of payment for both in-store and online purchases

Cons

• Refund processing time is not specified, which could imply a wait

• Specific return policies for certain items (e.g., diamonds, cigarettes, alcohol) may be seen as restrictive

• Different payment methods and limitations might be confusing

• No mention of packageless or labeless drop-off options

90 days from purchase

• To return an online purchase, log into your account through Sign In/Register.

• Select Orders & Returns.

• Choose the Return or Replace Items button next to the appropriate order.

• Follow the prompts to complete your return or replacement request.

• Return your purchase to any Costco warehouse for an immediate refund, including shipping and handling fees.

• If possible, the refund will be placed on the card used for the purchase.

• Items returned through Costco.com will be refunded, including shipping and handling fees, and will be credited to the credit card used to place the order.

• No charge for return shipping.

Returns are free!