Old Navy returns that don’t suck

We give them an A. Why?

Pros

• No charge for returns

• Multiple convenient drop-off options, including in-store, prepaid labels, and Home Pick-up without packaging or labels

• Refunds issued in the original form of payment

• Gift returns and exchanges are free and can be processed online or in-store

• Refunds are processed promptly

Cons

• Refund can take up to 10 business days to reflect in the account

30 days from delivery

To Return Items by Mail:

• Use Old Navy's interactive returns process to create and print a prepaid UPS label.

• Pack your return securely, in the original package if possible, and include your packing slip generated via the interactive returns process.

• Affix your shipping label to the package, making sure no other tracking labels are showing.

• Drop off your package at your nearest UPS location.

Returns are free!