Urabn Outfitters returns that don’t suck
Never miss a return deadline again. Never leave your house to make a return again.
That’s the power of Orderly
Urban Outfitters Returns Guide
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We give them a B-. Why?
Pros
Refund to the original payment method within 30 days
In-store returns available in the US and Canada for online orders within 30 days
Some furniture returns accepted for defects within one year
Cons
$5 restocking fee for most items
No mention of packageless or labelless drop-off options
Refund can take 1-2 weeks for processing
Shipping fees non-refundable
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30 days from delivery
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To return by mail, start the process online and print the return shipping label. Attach the return label to the package and schedule a pickup or drop off at an authorized facility.
To return in person, bring the items and packing slip or order confirmation email to the nearest UO store.
Most returns will be credited back to the original form of payment within 1-3 business days.
Furniture items can be returned within 30 days by carrier, but not in stores.
Some items are final sale and cannot be returned or exchanged.
UO MRKT items have separate return policies specified by the seller.
Lost packing lists can be replaced when initiating the return online.
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$5
Centralize
Every order, where it is, and what you need to do next all on one screen
Track
Real-time updates from UPS, FedEx, USPS, and more
Remember
Countdowns and reminders to let you know how long you have to make your return
Return
Home pickups for your returns so you can get refunded without leaving your house