Urabn Outfitters returns that don’t suck

Never miss a return deadline again. Never leave your house to make a return again.

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 Urban Outfitters Returns Guide

  • We give them a B-. Why?

    Pros

    • Refund to the original payment method within 30 days

    • In-store returns available in the US and Canada for online orders within 30 days

    • Some furniture returns accepted for defects within one year

    Cons

    • $5 restocking fee for most items

    • No mention of packageless or labelless drop-off options

    • Refund can take 1-2 weeks for processing

    • Shipping fees non-refundable

  • 30 days from delivery

    • To return by mail, start the process online and print the return shipping label. Attach the return label to the package and schedule a pickup or drop off at an authorized facility.

    • To return in person, bring the items and packing slip or order confirmation email to the nearest UO store.

    • Most returns will be credited back to the original form of payment within 1-3 business days.

    • Furniture items can be returned within 30 days by carrier, but not in stores.

    • Some items are final sale and cannot be returned or exchanged.

    • UO MRKT items have separate return policies specified by the seller.

    • Lost packing lists can be replaced when initiating the return online.

  • $5

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