J. Crew returns that don’t suck

We give them a B-. Why?

Pros

• Refunds are made to the original form of payment if returned within the specified period

• Online purchases can be returned in-store

• Clear and consistent return policy across various purchase methods

Cons

• Return cost of $7.50

• No mention of packageless or labeless drop-off options

• Refunds outside the 30-day window are issued as e-gift cards

• Refunds for international customers include additional costs like return shipping and original shipping charges

30 days from purchase

• Multiple orders can be returned in the same package if returns are initiated for each order and all return packing slips are included.

• Online and phone purchases can also be returned in store.

• Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Items delivered by

• Marketplace vendors must be returned directly to them.

• All monogrammed, personalized, lingerie, vintage, altered or final sale items cannot be returned or exchanged.

• Upon the return of an item, you will forfeit any rewards applied on that purchase.

$7.50