Nordstrom returns that don’t suck

We give them an A. Why?

Pros

• No charge for returns

• Packageless return option available

• Refund issued to original form of payment

• Multiple convenient drop off options, including in-store

• Policy is focused on customer satisfaction

Cons

• Refund can take up to 14 business days

• Gift cards cannot be returned

• Fine jewelry and designer pieces have specific return guidelines

• Personal identification may be required for some returns without a record of sale

• Different return processes for international orders

30 days from purchase

• To make a return, customers can bring the item to any Nordstrom store or send it back by mail.

• Refunds can be expected in 3-5 business days for returns made in-store.

• For returns made by mail, customers can start the return online and use the prepaid shipping label provided via email to ship the items back. Returns are processed in 10-14 business days and refunds can be expected 3-5 business days after processing.

• If no record of sale is available, personal identification will be required for the return and a refund will be provided on a Nordstrom Gift Card at the current price.

Returns are free!