Zara returns that don’t suck

We give them a B+. Why?

Pros

• Free returns at Zara stores

• Flexible 30-day return window

• Easy return initiation via account or email link

• Can return items from different orders in one shipment

Cons

• Cost of $3.95 for returns at a delivery point

• Refund may take some time to process via delivery point returns

• No explicit mention of the refund method (original form of payment or alternative)

30 days from the day it ships

• To complete a return, the items need to be in their original condition and with all their labels.

• Returns can be made at a Zara store or at a delivery point.

• For in-store returns, present the items to return along with the Zara QR or receipt.

• To return at a delivery point, log in to your account or click the 'Manage Your Order' link in any order or shipment confirmation email to request a return.

• Once requested, follow the instructions and take the return to the chosen shipping company's location.

• Online purchases can be returned within 30 days from the shipment date.

• For returns with large items from the HOME collection, contact Zara to arrange a pickup.

• The refund will be issued as per the original payment method.

$3.95