Macy’s returns that don’t suck

We give them a B. Why?

Pros

• No cost for returns for Star Rewards members

• Multiple return options including in-store and by mail for online purchases

• The ability to return gently used cosmetics or fragrances

Cons

• Non-members incur a $9.99 return shipping fee plus tax

• Refunds can take time due to shipping and processing

• Some items like furniture and mattresses have specific return policies which are not specified here

30 days from purchase

• Returned items must be in original, saleable condition with original tags.

• Items purchased in a store must be returned to a store.

• Items purchased online can be returned to a store or by initiating the return online.

• Items shipped and sold by sellers must be returned by initiating the return online.

• Free returns exclude gift cards, food, gourmet gifts, Beauty Box, lamps, wall art, mirrors, furniture, mattresses, Last Act, and area rugs.

• Free returns do not apply to international orders.

• Refunds are received according to the original form of payment.

• If the original form of payment is not available, a Macy's store credit will be issued for the returned amount.

• Store returns are free.

• Return shipping is free for Star Reward members.

• For non-members, a $9.99 return shipping fee plus tax, where applicable, will be deducted from your refund.