Home Depot returns that don’t suck

We give them an A-. Why?

Pros

• No charge for returns

• In-store return option

• 90-day return window

Cons

• No mention of packageless or labeless drop off options

• No details on refund timeframe

• No specific mention that refunds are issued to the original form of payment

90 days from purchase

• To return items, customers can bring them back to any The Home Depot store for free, even if purchased online.

• Customers need to bring a copy of their receipt or shipping confirmation email, the credit card used for the purchase, and a valid ID.

• Returns made without a valid proof of purchase may be refunded as a store credit at the lowest advertised price.

• Special order returns or cancellations may be subject to a 15% restocking fee and must be returned to the same store.

• Returns for purchases made with a gift card or store credit will be refunded as store credit.

• Original shipping charges will be fully refunded if the return is due to an error by The Home Depot.

• Refunds for purchases with valid proof of purchase will be refunded to the original form of payment.

• Major appliances can be returned if defects or damages are identified and reported to The Home Depot within 48 hours of delivery or store pickup.

• Items that use flammable liquids or gases cannot be returned via mail and should be returned to the local store.

• Plants can be returned within 90 days, and perennials, trees, roses, and shrubs have a 1-year guarantee and can be returned for store credit.

Returns are free!