Kohl’s returns that don’t suck
Never miss a return deadline again. Never leave your house to make a return again.
That’s the power of Orderly
Kohl’s Return Guide
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We give them a B. Why?
Pros
No charge for returns
Long return window (up to 180 days for most items)
In-store assistance available if the receipt is lost
Cons
No packageless or labelless drop-off options
Refund time is not specified and may require additional processing
In-store purchases must be returned in-store, limiting convenience
Online purchase returns differ from in-store processes, potentially confusing
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180 days from purchase
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To make a return, you can either visit a Kohl's store or return by mail.
For in-store purchases, items must be returned to a Kohl's store.
For mail returns, you can visit the Kohl's website or Amazon website (if it is an Amazon return).
Please ensure that premium electronics and watches are returned within 30 days of purchase with the original packaging and a valid receipt.
Beauty purchases, including Sephora at Kohl's, must be new or in gently used condition and returned within 60 days of purchase with a valid receipt.
If you are unable to find the in-store receipt, you can still make a return as a non-receipted return. You will receive a Kohl's Merchandise Credit based on the lowest discounted 13-week sale price for the item(s) you are returning.
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Returns are free!
Centralize
Every order, where it is, and what you need to do next all on one screen
Track
Real-time updates for whichever carrier they decide to use
Remember
Countdowns and reminders to let you know how long you have to make your return
Return
Home pickups for your returns so you can get refunded without leaving your house