REI returns that don’t suck

We give them an A-. Why?

Pros

• No charge for returns

• Multiple return options including in-store and by mail

• Generous return window: 1 year for members and 90 days for non-members

• REI Co-op Members enjoy additional benefits like easier returns and receipt-free transactions

Cons

• Oversize items may incur additional fees

• Certain items like outdoor electronics and Re/Supply used gear have specific return guidelines

• Refund processing times are not explicitly mentioned

365 days for members and 90 days for non-member (from purchase date)

Return to a store:

Bring the item with original packaging and proof of purchase to the customer service desk at any REI location.

Return by mail:

Begin the mail-in return process online and get a shipping label.
- Pack the item securely with proof of purchase and attach the provided shipping label.
- Send the package via USPS or drop it off at any Postal Service facility.

Returns are typically free