Express returns that don’t suck
Never miss a return deadline again. Never leave your house to make a return again.
That’s the power of Orderly
Express Returns Guide
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We give them a B-. Why?
Pros
Returns accepted both online and in-store for items shipped to a U.S. address
Returns processed in the original form of payment
International returns accepted within 60 days
Cons
$6.99 cost for returns using prepaid return label
No packageless or label-less drop-off options
Exchanges not available online; must return and reorder
In-store purchases must be returned to store, adding inconvenience for some customers
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60 days from purchase
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To start your returns process, please visit the Express website and enter your order number and billing ZIP Code. Then:
• Select the product and reason for return.
• Review and verify your selections, then submit.
For online returns, customers have three drop off options:
1. Return in person to an Express retail store for a fast, free refund.
2. Mail the package back to Express using the prepaid return label provided (cost of $6.99 deducted from the refund).
3. Bring the labeled package to a UPS Access Point location and drop it off for return shipment. -
$6.99
Centralize
Every order, where it is, and what you need to do next all on one screen
Track
Real-time updates from UPS, FedEx, USPS, and more
Remember
Countdowns and reminders to let you know how long you have to make your return
Return
Home pickups for your returns so you can get refunded without leaving your house