Express returns that don’t suck

We give them a B-. Why?

Pros

• Returns accepted both online and in-store for items shipped to a U.S. address

• Returns processed in the original form of payment

• International returns accepted within 60 days

Cons

• $6.99 cost for returns using prepaid return label

• No packageless or label-less drop-off options

• Exchanges not available online; must return and reorder

• In-store purchases must be returned to store, adding inconvenience for some customers

60 days from purchase

To start your returns process, please visit the Express website and enter your order number and billing ZIP Code. Then:
• Select the product and reason for return.
• Review and verify your selections, then submit.

For online returns, customers have three drop off options:
1. Return in person to an Express retail store for a fast, free refund.
2. Mail the package back to Express using the prepaid return label provided (cost of $6.99 deducted from the refund).
3. Bring the labeled package to a UPS Access Point location and drop it off for return shipment.

$6.99