lululemon returns that don’t suck
Never miss a return deadline again. Never leave your house to make a return again.
That’s the power of Orderly
lululemon Return Guide
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We give them an A-. Why?
Pros
No charge for returns
Refunds issued to the original form of payment
Refunds processed within 3-5 business days upon receipt
Cons
No packageless or labeless drop off options
Online returns require printing a shipping label
Limited final sale items, e.g., gift cards and face masks
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30 days from delivery
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Online orders can be returned online or in store, while store purchases can be returned in store or by contacting us.
The merchandise must be unwashed and unworn with the original hangtags attached.
Shoes can be worn but must be in the box.
Proof of payment must accompany the return.
All products are subject to inspection.
If eligible for a refund, it will be issued in the original form of payment.
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Returns are free!
Centralize
Every order, where it is, and what you need to do next all on one screen
Track
Real-time updates for whichever carrier they decide to use
Remember
Countdowns and reminders to let you know how long you have to make your return
Return
Home pickups for your returns so you can get refunded without leaving your house